Warranty & Return Policy for all Outdoor Replacement Cushions, Pillows and Umbrellas
At Outdoor Rooms Direct our policy is to provide you with an easy-to-use service. If you find that your order is damaged or not the size as described on our website, we will gladly fix the problem.
Because each product is made-to-order, all orders placed are final and will be made exactly as ordered according to the email confirmation that you receive and the description on our site.
We cannot take returns for cushions that do not fit unless it is a mistake on our end. If your cushion is not the size as described, we will remake it but there are no returns or refunds. Please be certain that the cushions that you are ordering will fit your furniture. Please note that cushions are made within the half inch variance.
We are unable to accept cushions, umbrella and all other item returns due to color or pattern dislike. We make every effort to allow web site visitors the ability to view fabrics prior to purchase. Fabric samples are also available upon request prior to shipping. Since cushions are custom made, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.
There are no cancellations of orders since the fabric will be cut immediately and production started. If there is a problem with an order, please contact us and we will respond to your request as soon as possible.
Helpful Tips :
- Do not machine wash your cushions and/or fabrics
- Close umbrellas when high winds are present
- Use caution when opening boxes with knife
- Choose the best fabric for your climate
- Be certain that the cushions will fit your furniture
- Cushions are water resistant, not water proof
Outdoor Rooms Direct warrants quality and craftsmanship of cushions and umbrellas for a period of one 6 months from the original invoice date. This warranty is limited to normal use and proper care by the purchaser. It does not include commercial use or normal fading of fabrics. Printed acrylics and printed polyester fabrics are not warranted against fading.
Outdoor Rooms Direct is not liable if the customer fails to use proper cleaning techniques in caring for and maintaining fabrics. For proper cleaning instructions, please refer to the instructions sent with your order or see them here.
Warranty is void if failure of the cushion or umbrella is caused by acts of nature, accident, neglect, abuse and/or failure to take reasonable care of the product. All measurements and specifications are approximate.
All products are not warranted against nature and weather. For best results, do not use umbrellas in windy conditions, and always close or remove them from tables when not in use. A bolt down deck or base should be used in conjunction with dining tables to stabilize umbrellas. Do not use umbrellas as free standing items unless properly supported. All items should be cared for properly such as proper cleaning and storage.
By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.
Warranty and Return Policy for Outdoor Art
There is a 2-year manufacturer's warranty on all outdoor art by West of the Winds Design. This is a guaranteed against fading, peeling and corrosion. Framework is guaranteed against breakage when installed with manufacturer's hanging system up to 50 mph winds.
There is a 10% restocking fee for any returns. Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.
Warranty and Return Policy for Outdoor Patio Covers
There is a 2-year manufacturer's warranty on Metro Brown and Green with Piping covers and a 1-year manufacturer’s warranty on our economy line of Khaki Outdoor Patio Covers by Budge Industries which covers defects in material and workmanship.
Any returns must be in the original packaging and resalable. Customers are responsible for all shipping charges to and from and a 10% restocking fee (no refund for shipping charges).
Any changes to the original order must be received 24 hours from the date of the original order.
Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.
Warranty and Return Policy for Hammocks
The Algoma Net Company’s products have a one year warranty to be free of defects in workmanship and materials for up to one year after the purchase date. Obvious exposure to weather conditions including rain, snow, and humidity are not covered under this warranty. Other damage not covered under the warranty includes mildew, damaged caused by normal wear, improper care during storage, improper maintenance, and improper installation.
The Algoma Net Company will repair or replace any Algoma product for a full year from the date of purchase for any defective items; however we cannot give refunds. If an item is found to be defective within one year of its purchase, Algoma will replace without charge upon the return of the product accompanied by a sales receipt.
For non-defective items the merchandise must be returned with 30 days of receipt and there will be a 20% restocking charge for returned merchandise.
Warranty and Return Policy for Outdoor Heaters & Fire Pits
Outdoor Heaters by Well Traveled Living. There is a 1 year limited warranty on all components purchased by the original owner against defects in materials and workmanship under normal use. This warranty does NOT cover normal wear and weathering, assembly and/or maintenance OR use in a commercial application. Failures and/or damage which result from accident, negligence, misuse, abuse, neglect, mishandling, alterations or modification, failure to maintain, improper assembly or maintenance service by unauthorized agency or use of unauthorized components or damage that is attributable to acts of God are NOT covered. At Well Traveled Living’s sole discretion, products under warranty will be repaired and/or replaced at no charge to the customer.
Purchaser assumes all risks in the assembly and operation of this unit.